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Effective patient grievance policy can be vital tool for improvement.
- Source :
-
Healthcare benchmarks and quality improvement [Healthcare Benchmarks Qual Improv] 2004 Apr; Vol. 11 (4), pp. 37-41. - Publication Year :
- 2004
-
Abstract
- Even if it were not required, quality managers would implement patient grievance policy. Hurt, frightened patients may be more likely to complain. Know the difference between a complaint and a grievance.
Details
- Language :
- English
- ISSN :
- 1541-1052
- Volume :
- 11
- Issue :
- 4
- Database :
- MEDLINE
- Journal :
- Healthcare benchmarks and quality improvement
- Publication Type :
- Academic Journal
- Accession number :
- 15285473