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Implementation of a non-emergent medical transportation programme at an integrated health system.
- Source :
-
BMJ health & care informatics [BMJ Health Care Inform] 2021 Sep; Vol. 28 (1). - Publication Year :
- 2021
-
Abstract
- Objectives: To implement a unified non-emergency medical transportation (NEMT) service across a large integrated healthcare delivery network.<br />Methods: We assessed needs among key organisational stakeholders, then reviewed proposals. We selected a single NEMT vendor best aligned with organisational priorities and implemented this solution system-wide.<br />Results: Our vendor's hybrid approach combined rideshares with contracted vehicles able to serve patients with equipment and other needs. After 6195 rides in the first year, we observed shorter wait times and lower costs compared with our prior state.<br />Discussion: Essential lessons included (1) understanding user and patient needs, (2) obtaining complete, accurate and comprehensive baseline data and (3) adapting existing workflows-rather than designing de novo-whenever possible.<br />Conclusions: Our implementation of a single-vendor NEMT solution validates the need for NEMT at large healthcare organisations, geographical challenges to establishing NEMT organisation-wide, and the importance of baseline data and stakeholder engagement.<br />Competing Interests: Competing interests: None declared.<br /> (© Author(s) (or their employer(s)) 2021. Re-use permitted under CC BY-NC. No commercial re-use. See rights and permissions. Published by BMJ.)
Details
- Language :
- English
- ISSN :
- 2632-1009
- Volume :
- 28
- Issue :
- 1
- Database :
- MEDLINE
- Journal :
- BMJ health & care informatics
- Publication Type :
- Academic Journal
- Accession number :
- 34489322
- Full Text :
- https://doi.org/10.1136/bmjhci-2021-100417