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Can Implementing Person-Centered Care Tools Reduce Complaints? Evidence from the Implementation of PELI in Ohio Nursing Homes.
- Source :
-
Journal of aging & social policy [J Aging Soc Policy] 2024 Jan 02; Vol. 36 (1), pp. 141-155. Date of Electronic Publication: 2024 Jan 11. - Publication Year :
- 2024
-
Abstract
- Nursing homes receive complaints when actual care provided to residents misaligns with desired care, suggesting that person-centered care (PCC) and honoring resident preferences in care delivery may help prevent complaints from arising. We explore whether nursing home implementation of a PCC tool, the Preferences for Everyday Living Inventory (PELI), is related to measures of complaints. Publicly available data on Ohio nursing homes was used to examine 1,339 nursing home-year observations. Regression techniques were used to evaluate the relationship between the extent of PELI implementation and four complaint outcomes: any complaint, number of complaints, any substantiated complaint, and number of substantiated complaints. Nursing homes with complete PELI implementation were less likely to have any complaints by 4.7% points ( P < .05) and any substantiated complaints by 11.5% points ( P < .001) as compared to partial PELI implementers. When complete PELI implementers did have complaints, they were fewer than partial PELI implementers. Complete PELI implementers were not immune from receiving complaints; however, the complaints they did receive were fewer in number and less likely to be substantiated as compared to communities who only partially implemented a PCC tool.
- Subjects :
- Humans
Ohio
Nursing Homes
Patient-Centered Care methods
Subjects
Details
- Language :
- English
- ISSN :
- 1545-0821
- Volume :
- 36
- Issue :
- 1
- Database :
- MEDLINE
- Journal :
- Journal of aging & social policy
- Publication Type :
- Academic Journal
- Accession number :
- 37796766
- Full Text :
- https://doi.org/10.1080/08959420.2023.2265775