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Improvement of human performance in healthcare systems by taking into account physician behavior.
- Source :
-
Journal of health organization and management [J Health Organ Manag] 2024 Aug 29; Vol. 38 (6), pp. 888-904. - Publication Year :
- 2024
-
Abstract
- Purpose: Efficiency standards, similar to industrial measures like overall equipment effectiveness (OEE), are being used in healthcare systems more and more. Performance indicator models applied to machines assume a constant completion time. However, for human resources, the completion time of a task may vary depending on the stress experienced. This study seeks to bridge this gap by integrating the human behavior of the physician into the performance evaluation.<br />Design/methodology/approach: The paper presents a new algorithm called PerfoBalance that is intended to distribute waiting-patient values among doctors. By maximizing each physician's stress zones, this method helps to improve their performance as a whole. A thorough case study with medical professionals is carried out to confirm the effectiveness of the suggested methodology. The PerfoBalance algorithm is used in a variety of contexts to divide waiting-patient values among doctors and optimize stress zones.<br />Findings: Experimental results demonstrate a significant improvement in physician efficiency when implementing the PerfoBalance algorithm. The algorithm strategically selects stress zones that contribute to higher performance rates for physicians by optimizing waiting-patient values.<br />Originality/value: By addressing the undervaluation of human performance difficulties in current efficiency models used in the healthcare industry, this research constitutes a significant contribution to the field. With its launch, the PerfoBalance algorithm offers a fresh viewpoint on waiting-patient value allocation and stress zone management in healthcare settings, hence representing a powerful method for increasing physician productivity.<br /> (© Emerald Publishing Limited.)
Details
- Language :
- English
- ISSN :
- 1758-7247
- Volume :
- 38
- Issue :
- 6
- Database :
- MEDLINE
- Journal :
- Journal of health organization and management
- Publication Type :
- Academic Journal
- Accession number :
- 39198957
- Full Text :
- https://doi.org/10.1108/JHOM-01-2024-0029