A Multiple-Group Analysis of Associations Between Emotional Exhaustion and Supervisor-Rated Individual Performance: Temporary Versus Permanent Call-Center Workers.

This study investigates whether contract type (temporary versus permanent employment) moderates the relationship between emotional exhaustion and supervisor-rated individual performance. Most temporary workers desire permanent employment, and this may drive them to uphold performance also when strained. This hypothesis was tested with multiple-group analysis in a sample of 430 call-center operators from five Portuguese organizations from different sectors. The results show that emotional exhaustion related negatively to supervisor-rated individual performance among permanent workers, but not among temporary workers. Our conclusion is that the relationship between emotional exhaustion and supervisor-rated individual performance is conditional upon contract type. © 2014 Wiley Periodicals, Inc. [ABSTRACT FROM AUTHOR]