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Understanding Service Quality and System Quality Success Factors in Cloud Archiving From an End-User Perspective.
- Source :
- Information Systems Management; 2015, Vol. 32 Issue 4, p266-284, 19p, 2 Diagrams, 5 Charts, 1 Graph
- Publication Year :
- 2015
-
Abstract
- This study seeks to explain the adoption of cloud storage services as a means of personal archiving thereby focusing on users’ service and system quality perceptions and their drivers. The authors derive and empirically validate a model that incorporates users’ perceptions of service/system quality as well as behavioral factors to explain usage. Finally, the authors highlight important determinants of system/service quality perceptions that cloud providers should pay attention to in their attempts to increase marketshare. [ABSTRACT FROM PUBLISHER]
Details
- Language :
- English
- ISSN :
- 10580530
- Volume :
- 32
- Issue :
- 4
- Database :
- Complementary Index
- Journal :
- Information Systems Management
- Publication Type :
- Academic Journal
- Accession number :
- 110262494
- Full Text :
- https://doi.org/10.1080/10580530.2015.1079998