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Private versus public sector excellence.

Private versus public sector excellence.

Authors :
Jacob K Eskildsen
Kai Kristensen
Hans Jørn Juhl
Source :
TQM Magazine; 2004, Vol. 16 Issue 1, p50-56, 7p
Publication Year :
2004

Abstract

This paper analyses the differences between private and public sector organisations in Denmark in relation to the penetration of holistic management models, how companies achieve excellent results and the empirical weight structure of the European Foundation for Quality Management (EFQM) excellence model. The results show that the penetration of holistic management models is greater among public organisations. Furthermore private and public organisations do not achieve excellent results in the same way. Private companies put higher emphasis on the systems dimension whereas public organisations put higher emphasis on the people dimension. In relation to the empirical weight structure of the EFQM excellence model two significant differences were found. Private companies put higher emphasis on the criteria "leadership" and "policy and strategy" than public organisations. [ABSTRACT FROM AUTHOR]

Details

Language :
English
ISSN :
0954478X
Volume :
16
Issue :
1
Database :
Complementary Index
Journal :
TQM Magazine
Publication Type :
Academic Journal
Accession number :
12111819
Full Text :
https://doi.org/10.1108/09544780410511489