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Emotion work in a mental health service setting.
- Source :
- Qualitative Social Work; May2017, Vol. 16 Issue 3, p317-332, 16p
- Publication Year :
- 2017
-
Abstract
- The purpose of this article is to describe emotion work within a crisis resolution home treatment team in Norway. As defined by Hochschild, “emotion work” refers to managing one’s emotions according to what is culturally acceptable within a particular situation. A crisis resolution home treatment team is of particular interest when studying emotion work, because it represents a working environment where mental health crises and suicidal threat are common and where managing emotions is necessary for the team to function well. We aimed to expand current knowledge of the particular ways in which emotion work may be done by observing and describing the daily work of such a team. Our analyses showed that team members’ emotion work had five main features: (1) emotional expression was common and there seemed to be an informal rule that “vulnerable” emotions could be expressed; (2) emotional expression was most commonly observed in post-event discussions of challenging events or service users; (3) emotional expression facilitated digesting or processing of the event with the help of a fellow team member; (4) emotional expression was met with validation and support; and (5) this support seemed to increase mentalization and understanding of the situation and could be offered only by other team members. An implication of these findings is that informal exchanges of emotion are a necessary part of the work and cannot occur outside of the work context. [ABSTRACT FROM AUTHOR]
- Subjects :
- MENTAL health
EMOTIONS
FACIAL expression
FOCUS groups
INTELLECT
INTERVIEWING
PARTICIPANT observation
PSYCHIATRIC hospitals
RESEARCH funding
THOUGHT & thinking
WORK environment
ETHNOLOGY research
SOCIAL support
CRISIS intervention (Mental health services)
THEMATIC analysis
DATA analysis software
PSYCHOLOGICAL vulnerability
PSYCHOLOGY
Subjects
Details
- Language :
- English
- ISSN :
- 14733250
- Volume :
- 16
- Issue :
- 3
- Database :
- Complementary Index
- Journal :
- Qualitative Social Work
- Publication Type :
- Academic Journal
- Accession number :
- 123008205
- Full Text :
- https://doi.org/10.1177/1473325015610181