Internal Audit Communication for Non-profit Community Learning Centre.

Unequal access to education is a major problem in Indonesia, and even in big cities like Jakarta, many do not posses formal education. Without good education, employment opportunities will be limited and most will end up as blue collar workers. A1 Ishlah PKBM is one of the community learning centres in Jakarta. For more than a decade, it has provided educational services for people who want to be more empowered through education. It is an alternative educational centre catering for all ages. The PKBM relies on good communication, both internal and external, and therefore, it needs a communication audit to comprehensively evaluate the quality of its internal communication, namely its ability to send, receive and share information with various audiences within the organisation. The aim of this research is to study how internal communication audit influences an organisation's performance. The results show there is a gap between the vision and mission of organisation. The managers of PKBM A1 Ishlah still use the traditional way to manage its internal communication. It was found that the organisation lacks professionalism because it emphasises on the values of empathy. Thus, the centre needs to instil the importance of discipline which needs improvement. [ABSTRACT FROM AUTHOR]