Introduction.

This article discusses the topics of papers presented in the November 2003 issue of the "Journal of Library Administration." The first paper, by James Michalco, outlines the library community's understanding of user needs, how researchers' use of electronic information is evolving, and how libraries are responding to their changing roles. The second paper, by Lizabeth A. Wilson, explores how libraries are using what is known about user preferences and search behaviors to create access points. Meanwhile, Joseph J. Branin, defines knowledge management in his paper and provides some examples of how the Ohio State University Libraries has changed in response to the shift to knowledge management. The other remaining papers are likewise briefly described in this article. Together, the papers provide an overview of the thoughts of the nation's leading librarians and information service executives on improving access to information.