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Customer misbehavior and store managers' work‐to‐family enrichment: The moderated mediation effect of work meaningfulness and organizational affective commitment.
- Source :
- Human Resource Management; Sep2018, Vol. 57 Issue 5, p1039-1048, 10p
- Publication Year :
- 2018
-
Abstract
- With the growing research interest in work–family enrichment, this study explores how negative workplace phenomenon affects store managers' experience of work‐to‐family enrichment. Using two‐wave survey data collected from 156 retail store managers who had frequent interactions with customers, we found that customer misbehavior had a negative effect on their work‐to‐family enrichment through work meaningfulness. Furthermore, store managers' organizational affective commitment acted as an effective buffer on such negative relationship. Our findings thus fill in one missing piece in the current work–family enrichment literature and carry important implications for organizations to help retail store managers attain work meaningfulness and enrich their family life. [ABSTRACT FROM AUTHOR]
- Subjects :
- HYPOTHESIS
AGGRESSION (Psychology)
COMMITMENT (Psychology)
CONFIDENCE intervals
CONSUMERS
STATISTICAL correlation
FACTOR analysis
LONGITUDINAL method
MARITAL status
PROBABILITY theory
PSYCHOLOGY
QUESTIONNAIRES
REGRESSION analysis
RESEARCH funding
SCALE analysis (Psychology)
SUPERVISION of employees
SURVEYS
MATHEMATICAL variables
WORK environment
SAMPLE size (Statistics)
THEORY
EDUCATIONAL attainment
STRUCTURAL equation modeling
WORK-life balance
MEDICAL coding
DESCRIPTIVE statistics
Subjects
Details
- Language :
- English
- ISSN :
- 00904848
- Volume :
- 57
- Issue :
- 5
- Database :
- Complementary Index
- Journal :
- Human Resource Management
- Publication Type :
- Academic Journal
- Accession number :
- 131862321
- Full Text :
- https://doi.org/10.1002/hrm.21883