A Cross Sectional Study on Factors Influencing the Delay in Clinical Diagnosis in a Super Specialty Eye Hospital.

The present dissertation addresses the service gaps and the causes behind it, specifically in super-speciality eye hospital with a wide range of multi-specialists. It includes the hierarchical process flow at a typical modern-day care Eye hospital. A Survey has been conducted in which the patients are posed a questionnaire during their first visit to the OPD, to provide constructive feedback and grievances. A qualitative feedback of this is done by using MS Excel and other service tools. The results have pointed out the locations and causes of delay By performing a Fish-bone analysis (cause-effect), the causes for delays in clinical diagnosis (done in various phases) are identified and plausible solutions are furnished to upgrade which would be a part of the continuous quality program. This research helps the reader understand the process of service, its results and implications that are proposed as a solution to overcome the above issue. [ABSTRACT FROM AUTHOR]