Managing Innovation Processes: The Case of Integrated Product-Service Systems.

Most research on the management of innovation processes has focused on either new product development or new service development, while the development of new integrated product-service systems has received limited attention. This paper addresses this literature gap by exploring qualitatively how new integrated product-service systems are developed in five firms. The findings demonstrated that there is not one specific process that is implemented and used in all new product-service system development initiatives. Instead the characteristics and the management of the new product-service system development processes were found to be contingent upon both the type of services (smart digital services vs. traditional services) and the business model (product-oriented services vs. result-oriented services). These findings provide considerable guidance to managers searching for ways to manage the processes of developing new product-service systems. Further research is needed to verify if the same contingencies are found in other types of organizations. [ABSTRACT FROM AUTHOR]