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The Dilemma between Self-Protection and Service Provision under Danish COVID-19 Guidelines: A Comparison of Public Servants' Experiences in the Pandemic Frontline.
- Source :
- Journal of Comparative Policy Analysis; Feb2021, Vol. 23 Issue 1, p95-108, 14p
- Publication Year :
- 2021
-
Abstract
- To explore how COVID-19 altered public service provision and what lessons were learned from the first months, this study draws on sickness absence data, employee feedback data, fieldwork among vulnerable families and qualitative interviews with public servants responsible for vulnerable youngsters, children and families in four Danish towns. The analyses find evidence of a dilemma between self-protection and service provision across towns and public servants from the police and social departments. A relationship between situational knowledge and service delivery arrangements is uncovered and used to discuss the role of autonomy in public service provision within street-level bureaucracy theory. Note: In the interests of space, street-level theory and the pandemic context underpinning the articles for this special issue are discussed in detail in the Introduction to the issue. [ABSTRACT FROM AUTHOR]
- Subjects :
- CIVIL service
COVID-19
BUREAUCRACY
PANDEMICS
DILEMMA
MUNICIPAL services
Subjects
Details
- Language :
- English
- ISSN :
- 13876988
- Volume :
- 23
- Issue :
- 1
- Database :
- Complementary Index
- Journal :
- Journal of Comparative Policy Analysis
- Publication Type :
- Academic Journal
- Accession number :
- 148982288
- Full Text :
- https://doi.org/10.1080/13876988.2020.1858281