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How Telkomsel transformed to reach digital-first consumers.

Source :
McKinsey Insights; 9/23/2021, pN.PAG-N.PAG, 1p, 2 Color Photographs
Publication Year :
2021

Abstract

Understanding customers Telkomsel's leaders knew that providing customers with the best products and services would require putting data to smart use. A 26-year-old telecom incumbent seized an opportunity to reinvent itself - and attract its next generation of customers. [Extracted from the article]

Details

Language :
English
Database :
Complementary Index
Journal :
McKinsey Insights
Publication Type :
Periodical
Accession number :
152650979