Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions.

MLA

Crolic, Cammy, et al. “Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions.” Journal of Marketing, vol. 86, no. 1, Jan. 2022, pp. 132–48. EBSCOhost, https://doi.org/10.1177/00222429211045687.

APA

Crolic, C., Thomaz, F., Hadi, R., & Stephen, A. T. (2022). Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions. Journal of Marketing, 86(1), 132–148. https://doi.org/10.1177/00222429211045687

Chicago

Crolic, Cammy, Felipe Thomaz, Rhonda Hadi, and Andrew T. Stephen. 2022. “Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions.” Journal of Marketing 86 (1): 132–48. doi:10.1177/00222429211045687.