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Payment Methods and Patient Satisfaction among Type-2 Diabetes Patient at a Teaching Hospital in Malaysia.
- Source :
- Medicine & Health (Universiti Kebangsaan Malaysia); Dec2021, Vol. 16 Issue 2, p192-206, 15p
- Publication Year :
- 2021
-
Abstract
- Diabetes mellitus is a costly chronic disease related to medication, physician consultation and laboratory investigation. The main means of financing healthcare include direct out-of-pocket (OOP) payment and government subsidisation in some countries, or public/private health insurance schemes, or a mix of all. Patient satisfaction is critical in ensuring the use of healthcare services, continuity of care and treatment adherence. In this study, we determined the satisfaction of type 2 diabetes mellitus (T2DM) patients regarding the healthcare services and payment methods at Universiti Kebangsaan Malaysia (UKM) Teaching Hospital, Malaysia. This cross-sectional study involved 313 T2DM patients aged ≥18 years who were included after clinical consultations. We used convenience sampling at the outpatient and inpatient medical centres of Hospital Canselor Tuanku Muhriz and UKM Specialist Centre. A survey consisting of sociodemographic, socioeconomic and payment method types as well as a validated patient satisfaction questionnaire scale were used. The mean age was 59.6 years (SD=13.151), 53.0% of the patients were female, 78.3% were Malay, 76.4% were uninsured, 39.6% were covered by government subsidies, while 36.7% paid OOP. Around 86% were generally satisfied with the overall services. Patients were most satisfied with technical quality (84%), communication skills (83%) and accessibility (80%), but satisfaction was lower in doctors' service orientation, particularly the interpersonal manner (73%), financial aspect (73%) and time spent with the doctor (70%). Over 86% of patients were satisfied with healthcare services and payment methods; however, patients who paid OOP reported low satisfaction. Full insurance and extending benefits to partially cover both inpatients and outpatients with low co-payment is recommended to increase satisfaction. [ABSTRACT FROM AUTHOR]
- Subjects :
- MEDICAL quality control
ACADEMIC medical centers
HEALTH services accessibility
COMMUNICATIVE competence
CROSS-sectional method
PATIENT satisfaction
HEALTH insurance reimbursement
TYPE 2 diabetes
DESCRIPTIVE statistics
QUESTIONNAIRES
PATIENT-professional relations
STATISTICAL sampling
INSURANCE
Subjects
Details
- Language :
- English
- ISSN :
- 22895728
- Volume :
- 16
- Issue :
- 2
- Database :
- Complementary Index
- Journal :
- Medicine & Health (Universiti Kebangsaan Malaysia)
- Publication Type :
- Academic Journal
- Accession number :
- 154889145
- Full Text :
- https://doi.org/10.17576/MH.2021.1602.14