Water Resource Management in Hotels Using a Sustainable Balanced Scorecard.

It is essential to find a balance between tourism development and sustainable consumption of water resources. To achieve this goal, a Sustainable Balanced Scorecard connected to the Sustainable Development Goals (SDG) is proposed for optimal water resource management in the hotel sector. The Scorecard is based on four perspectives: customer, internal processes, learning and improvement, and financial. The key variables were agreed on with stakeholders in the sector, and the Sustainable Balanced Scorecard was tested empirically on a sample of 70 hotels in island tourism destinations in the Macaronesia region. The results revealed that though more and more hotels have tried to implement strategies to save water, they were still a long way from reaching the international standard of 140 L per guest night. In addition, there were significant differences concerning water consumption according to hotel category. The Sustainable Balanced Scorecard in this paper adds to the existing works about materiality in sustainability. It can also support business decision making about the SDGs and help potential investors. [ABSTRACT FROM AUTHOR]