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Refugee awareness of a transformative intervention to increase blood donations.

Authors :
Polonsky, Michael Jay
Ferdous, Ahmed
Robertson, Nichola
Jones, Sandra
Renzaho, Andre
Telenta, Joanne
Source :
Journal of Services Marketing; 2023, Vol. 37 Issue 2, p138-154, 17p
Publication Year :
2023

Abstract

Purpose: This study aims to test the efficacy of the awareness of a transformative health service communication intervention targeted to African refugees in Australia, designed to increase their intentions to participate in blood donation and reduce any identified barriers. Design/methodology/approach: Following the intervention launch, a survey was administered to African refugees. The data were analysed with structural equation modelling. Findings: Intervention awareness increases refugees' blood donation knowledge and intentions. Although it has no direct effect on refugees' medical mistrust or perceived discrimination, intervention awareness indirectly reduces medical mistrust. The findings, thus, suggest that the intervention was transformative: it directly and indirectly reduced barriers to refugee participation in blood donation services. Research limitations/implications: Limitations include a relatively small sample size, single-country context and measures that address blood donation intentions versus behaviours. Social implications: Addressing health service inequities through intervention awareness, via the mere exposure effect, can facilitate refugees' health service participation and inclusion. Originality/value: This study contributes to transformative service research and responds to calls to improve individual and community well-being by testing a transformative intervention targeted towards vulnerable consumers. Not all targeted refugees donated blood, but being encouraged to participate in this health service within the host society can foster their greater inclusion. [ABSTRACT FROM AUTHOR]

Details

Language :
English
ISSN :
08876045
Volume :
37
Issue :
2
Database :
Complementary Index
Journal :
Journal of Services Marketing
Publication Type :
Academic Journal
Accession number :
161843391
Full Text :
https://doi.org/10.1108/JSM-02-2021-0054