An examination of the essential competencies among support personnel of an international private university in Bangkok.

Competencies are essential in driving the success of an organizations. Support personnel in universities who possess knowledge, skills, and attributes could respond better to the changing requirements of the modem education system. The objective of this research study was to investigate the competencies required for effective performance among support personnel in a large international private university in Bangkok. Delphi technique was utilized. Informants included 8 heads of support operational units in the university to compile the required competencies among support personnel. Results suggested the essential competencies included service skills, continuous learning, knowledge enhancement, positive attitude towards the university. Furthermore, job rotation and on-the-job training were proposed to develop competencies. [ABSTRACT FROM AUTHOR]