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Patient Experience With an In-Home COVID Virtual Observation Unit: An Analysis.
- Source :
- Journal of Patient Experience; 4/25/2023, p1-4, 4p
- Publication Year :
- 2023
-
Abstract
- We performed a retrospective cohort study of patients admitted to a novel, home-based COVID Virtual Observation Unit (CVOU) from an urban, university-affiliated emergency department with ∼112,000 annual visits. Telephone-based survey questions were administered by nursing staff working with the program. Of 402 patients enrolled in the CVOU, 221 (55%) were able to be contacted during the study period; 180 (45%) agreed to participate in the telephone interview. Overall, 95% (169 out of 177) of the surveyed patients reported 8 to 10 on the likelihood to recommend CVOU and 82% (100 out of 122) rated the quality of care as 10 out of 10. Over 90% of respondents reported that all role groups (nurses, paramedics, and physicians) treated them with courtesy and respect, explained things in an understandable way, and listened to them carefully. Over 80% of respondents reported that the program kept them at home. In summary, patient experiences with this novel home-based care program were highly positive. These data help underscore the importance of patient-centeredness in home-based care, and further support the concept of these innovative care models. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 23743735
- Database :
- Complementary Index
- Journal :
- Journal of Patient Experience
- Publication Type :
- Academic Journal
- Accession number :
- 163345653
- Full Text :
- https://doi.org/10.1177/23743735231171124