The Importance of recruitment processes in Maltese Accommodation Establishments Pre and Post Covid-19 Pandemic.

The provision of good services for guests relies on the recruitment and selection process of a company. Good recruitment process is important as it helps the Human Resources’ department select the ideal person for the company. Ideally the person chosen needs to be motivated and perform their work as per company standards. Recruitment is therefore a good investment to consolidate and invest in human capital. Recruitment is an important asset for accommodation establishments. Locally, there are a lot of job opportunities within the hospitality industry. It is difficult to find good and enough personnel to satisfy the various available work positions since a lot of foreign workers decided to move back to their country when the pandemic started and remained in their country until now. The aim of this research is to explore the recruitment processes in various Maltese accommodation establishments. Additionally, this research focuses on the challenges that Human Resources’ departments are facing in recruitment. What kind of help are Human Resources’ departments obtaining from the Government of Malta and Government-related entities to tackle the issue of lack of applicants? Another aspect of this research is to see what kind of professional qualifications are deemed important by the hotel industry. The qualitative analysis of recruitment in this research is conducted by interviewing various Maltese accommodation establishments. The results suggest that there are a lot of similarities between the properties interviewed and the recruitment practices and they struggle to find personnel that can work within their property. This research suggests that the higher the star category of the property, the more intense the recruitment process seems to be. All establishments interviewed seem to give priority to employ people that are motivated and willing to work even if they don’t have experience in the field. Accommodation establishments are willing to invest and train these people. [ABSTRACT FROM AUTHOR]