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Service Recovery via Twitter: An Exploration of Responses to Consumer Complaints.

Authors :
Istanbulluoglu, Doga
Oz, Seda
Source :
Accounting Perspectives; Dec2023, Vol. 22 Issue 4, p435-460, 26p
Publication Year :
2023

Abstract

<i>Copyright of Accounting Perspectives is the property of Canadian Academic Accounting Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)

Details

Language :
English
ISSN :
1911382X
Volume :
22
Issue :
4
Database :
Complementary Index
Journal :
Accounting Perspectives
Publication Type :
Academic Journal
Accession number :
174236764
Full Text :
https://doi.org/10.1111/1911-3838.12339