Handy Fix: A Service Design for a Location-Based Mobile Application for Acquiring On-Demand Local Handyman Services in Metro Manila.

This research paper aims to develop a mobile application that provides users with a structured approach to acquiring local handyman services in their specified location. Using a mixed methods approach and data from 414 randomly sampled households in Metro Manila, the study identifies Plumbing, Electrical Work, and Carpentry Services as commonly requested tasks. Word of mouth is the primary method for finding handymen, while Text and Call are preferred for communication. Paying By the day is favored over By the job. Statistical tests were used to explore the relationship between challenges and finding, communicating, and paying methods, highlighting concerns about verifying handymen's competence and credentials. Location posed challenges such as higher transportation fees and delays. Key features were prioritized that inform the design of HandyFix, including Location-based Service, Convenient Scheduling, and Issue Submission via Image. User Acceptance Testing shows a significant increase in user satisfaction, with the app rated highly for convenience, issue resolution, and addressing user challenges. The results demonstrate improved user satisfaction and validate HandyFix as an effective and user-friendly platform for acquiring handyman services. [ABSTRACT FROM AUTHOR]