From Crisis to Crisis Management: How to be well prepared in today's unstable world?

The purpose of this paper is to provide a comprehensive systematic literature review of crisis management. The study provides an insight for academicians and practitioners on the main areas of crisis management. The paper also provides a novel contribution through highlighting a new approach to crisis management by integrating a response planning process in an organization's business contingency plan. The research also addresses a number of conceptual and managerial elements related to our studied subject such as the types of crises and the factors affecting crisis management. [ABSTRACT FROM AUTHOR]