Back to Search
Start Over
User Surveys as Drivers of User Engagement and Service Improvement.
- Source :
- Computers in Libraries; Jan/Feb2024, Vol. 44 Issue 1, p36-40, 5p, 1 Color Photograph, 1 Diagram
- Publication Year :
- 2024
-
Abstract
- The article reports on the significance of user surveys in academic libraries, focusing on their role in assessing user satisfaction and driving engagement and service improvement. The discussion emphasizes the need for libraries, like the Botswana International University of Science and Technology (BIUST), to adopt feedback loops as a customer experience strategy to enhance services, gather meaningful insights, and prove their value in a competitive landscape.
Details
- Language :
- English
- ISSN :
- 10417915
- Volume :
- 44
- Issue :
- 1
- Database :
- Complementary Index
- Journal :
- Computers in Libraries
- Publication Type :
- Periodical
- Accession number :
- 174925822