A Guide of Indicators Creation for Critical Infrastructures Resilience. Based on a Multi-criteria Framework Focusing on Optimisation Actions for Road Transport System.

Criteria and indicators are frequently used for assessing the resilience of Critical Infrastructures (CIs). However, the application of the concept of CIs resilience in practical disaster management is challenged by the lack of operational tools. An operational tool should enable the establishment of an organized system of indicators and optimising operational practice. Therefore, to address the operationalisation of resilience assessment, the main objective of this study is to develop a step-by-step guide for the creation of specific indicators aimed at different practical situations. This guide can assist CIs managers in their decision-making as it is structured based on a multi-criteria framework that considers the various interests of stakeholders. This guide includes the methods for Criteria and indicators setting, reference definition, and data collection. Furthermore, this study presents an example of the application of the guide. This example is based on a given scenario focusing on the Nantes Ring Road (NRR) network: when it is flooded and closed, the road network manager suggests alternative roads to citizens. The created indicators, based on this scenario and involved 62 676 data, relate to potential damages and costs-benefit and involve technical, social, and environmental dimensions. [ABSTRACT FROM AUTHOR]