The adaptability of a quality management system to external and internal factors at manufacturing companies.

The goal of this research is the development of adaptive approaches to process management in order to create a stable quality management system (QMS). This article reviews the key notions of stability: monitoring, forecasting, response, and studying that reflect the sociotechnical system. One of the key features of this system is feedback loops. Feedback stipulates that any action during the process may have both positive and negative effects after one or more loops. In the majority of practical cases, complex adaptive systems are reviewed at organizations or systems of organizations separate from the sociotechnical approach, which often results in instabilities and spontaneity of offer and demand balance improvement. Complex systems operate under conditions which are not balanced, and they are highly dynamic and constantly developing. Because of this, the system is constantly adapting (changing), new feedback loops occur and create structures that are required to achieve stability. The authors show that the use of this approach in QMS may help develop a robust model of the system to adapt to new internal and external problems and changes. [ABSTRACT FROM AUTHOR]