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User-orientation in public service organizations: making use of value as a thick concept.
- Source :
- Public Management Review; Apr2024, Vol. 26 Issue 4, p1013-1032, 20p
- Publication Year :
- 2024
-
Abstract
- Value is a key concept in public service logic. However, exactly what the concept of value brings to public services, where the value of a service cannot be linked to a cost or a payment, has not received much attention. In this article, examples are shown of how value is expressed empirically by a corpus based on interviews with various stakeholders in a municipal service context. The study presents the value concept as a thick concept, and as a way of approaching user-orientation, but only if several value perspectives and timeframes are included, and if the user's perspective (not user-perspective) is highlighted. [ABSTRACT FROM AUTHOR]
- Subjects :
- MUNICIPAL services
Subjects
Details
- Language :
- English
- ISSN :
- 14719037
- Volume :
- 26
- Issue :
- 4
- Database :
- Complementary Index
- Journal :
- Public Management Review
- Publication Type :
- Academic Journal
- Accession number :
- 176352315
- Full Text :
- https://doi.org/10.1080/14719037.2022.2136398