New development: Relational public services—reform and research agenda.

IMPACT: The authors put forward a relational public service agenda which involves investing in infrastructure, focusing on appropriate scaling of change, balancing specialism and generalism in public service roles and functions, and pursuing improvement through engaged research endeavours. This shift requires new thinking, tools and research in terms of measurement, learning and evaluation practice in public service. The authors argue this constitutes a basis for academic public administration to prospectively engage in scholarship which addresses the complex challenges confronting our societies in coming years. Governments face increasing calls to radically reform public services around human relationships. The authors describe how New Public Management's (NPM) legacy of transactionalism has denatured waves of public service reforms, making them unfit for contemporary governance. Contrasting academic and practitioner perspectives on public service reform, the authors describe a burgeoning movement towards relational ways of conceptualizing and enacting the management and delivery of public services. Taking stock of this, the authors put forward a broad research agenda into relational public services. Academics must play a much more active role in this movement than they did during the NPM era—not merely describing and classifying change, but actively and directly shaping a future-focused prospective public service reform agenda. [ABSTRACT FROM AUTHOR]