Why and how the interpersonal stressors influence nurses' intention to stay and job satisfaction: the JD-R model perspective.

Purpose: Interpersonal stressors are a major source of stress for East Asian workers. It is still a major management issue in hospital management. This study focuses on clarifying the stress response processes of interpersonal stressors. The moderating effects of gratitude and employee assistance programs were considered. Design/methodology/approach: Questionnaires were distributed to hospital workers in a regional hospital in the city; a total of 288 valid and matched surveys were collected. Findings: The results showed interpersonal stressors negatively affected job satisfaction, and interpersonal resources positively affected intention to stay and job satisfaction. In addition, gratitude had a moderating effect on the relationship between interpersonal stressors and emotional burnout, and awareness of employee assistant programs had a moderating effect on the relationship between interpersonal resources and work engagement. Originality/value: This study seeks to elucidate the working conditions of nurses and may serve as a reference for hospitals in implementing or drafting labor conditions and policies for stress management. [ABSTRACT FROM AUTHOR]