Investigating Positive Management Practices in Property Management, Case Study of Ozoro, Delta State.

Positive maintenance is a management approach that focuses on empowering employees and encouraging motivation, communication and cooperation to achieve better results. It is an essential tool in property management as it helps to create a well maintained and high-quality environment for residents. One of the different sectors that is begging for such approach is the property investment and is imperative for the overall development of any country. This study investigates positive management practices in relation to property management in Ozoro, Delta State, Nigeria. Questionnaires were designed and administered for the collection of primary data used in the study. The set of questionnaires was for the tenants and property managers. Data retrieved from 100 returned questionnaires out of the 120 shared questionnaires were analysed using Frequency distribution and mean weight score. Results show that both operational as well as maintenance/repairs were the most used practices in property management. Also, maintenance, tenant satisfaction, communication were the most significant factors influencing positive maintenance in relation to property management, while some of the challenges encountered include; lack of training and professionalism, poor record keeping, lack of comprehensive data. The study recommends regulatory framework, use of updated technology system, training of staff and reforming of policies. [ABSTRACT FROM AUTHOR]