Fighting Mass Arbitration: An Empirical Study of the Corporate Response to Mass Arbitration and Its Implications for the Federal Arbitration Act.

The article "Fighting Mass Arbitration" presents an empirical study of arbitration clauses in 106 large consumer-facing companies, revealing various tactics used to handle mass arbitration cases. Companies implement pre-arbitration procedures, batching protocols, and mandatory settlement conferences to manage mass arbitration. These strategies have implications for claimants, as they may face delays and increased complexity in seeking relief, potentially transforming arbitration beyond the scope of the Federal Arbitration Act. The article suggests that state governments should consider regulating mass arbitration to prevent companies from using it to avoid accountability. [Extracted from the article]