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Six steps to excellent customer service.
- Source :
- BT Technology Journal; Jan2006, Vol. 24 Issue 1, p117-126, 10p
- Publication Year :
- 2006
-
Abstract
- As of November 2005, there were 6.2 million broadband customers in the UK and this figure is still growing. North and South America had approximately 49 million broadband users, Asia-Pacific 74 million and Europe 53 million. In the last two years, broadband has turned from a niche product into a truly mass-market product. [ABSTRACT FROM AUTHOR]
- Subjects :
- CUSTOMER services
QUALITY of service
CUSTOMER satisfaction
CUSTOMER relations
Subjects
Details
- Language :
- English
- ISSN :
- 13583948
- Volume :
- 24
- Issue :
- 1
- Database :
- Complementary Index
- Journal :
- BT Technology Journal
- Publication Type :
- Academic Journal
- Accession number :
- 20957696