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User library service expectations in health science vs. other settings: a LibQUAL+® Study.
- Source :
- Health Information & Libraries Journal; Dec2007 Supplement 1, Vol. 24, p38-45, 8p, 3 Charts
- Publication Year :
- 2007
-
Abstract
- Objectives: To explore how the library service expectations and perceptions of users might differ across health-related libraries as against major research libraries not operating in a medical context; to determine whether users of medical libraries demand better library service quality, because the inability of users to access needed literature promptly may lead to a patient who cannot be properly diagnosed, or a diagnosis that cannot be properly treated. Methodology: We compared LibQUAL+® total and subscale scores across three groups of US, Canadian and British libraries for this purpose. Results: Anticipated differences in expectations for health as other library settings did not emerge. Conclusions: The expectations and perceptions are similar across different types of health science library settings, hospital and academic, and across other general research libraries. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 14711834
- Volume :
- 24
- Database :
- Complementary Index
- Journal :
- Health Information & Libraries Journal
- Publication Type :
- Academic Journal
- Accession number :
- 27476420
- Full Text :
- https://doi.org/10.1111/j.1471-1842.2007.00744.x