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Misplaced Mistrust: The Collaborative Construction of Doubt in 911 Emergency Calls.
- Source :
- Symbolic Interaction; 1999, Vol. 22 Issue 4, p297-324, 28p, 1 Chart
- Publication Year :
- 1999
-
Abstract
- In this paper, we analyze how the call-taker in a taped 911 call came to doubt a caller who was reporting a genuine emergency. Using conversation analysis, we show how the caller's actions in the unfolding context of the call did not successfully support his claims to be a caller with legitimate trouble to report. We show how the participants' experience of the call as it unfolded differed from the media's depictions of the call. The call-taker's doubt was not an intrapersonal phenomenon but was constructed by both participants throughout the call. One of the major factors in this construction was the unsuccessful claims-making techniques used by the caller. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 01956086
- Volume :
- 22
- Issue :
- 4
- Database :
- Complementary Index
- Journal :
- Symbolic Interaction
- Publication Type :
- Academic Journal
- Accession number :
- 2761995
- Full Text :
- https://doi.org/10.1525/si.1999.22.4.297