Simplifying Electronic Reference: A Hybrid Approach to One-on-One Consultation.

Utah State University has successfully implemented a service that incorporates e-mail reference and an appointment-based model. The advantages of the Term Paper&Research Assistance service are reviewed. The program incorporates a great deal of flexibility for the participating librarians and the clients they serve and eliminates the need for a “coordinator.” Use statistics and positive student feedback have underscored the service's potential for future growth. [ABSTRACT FROM PUBLISHER]