Repair problems to avoid injuries, lawsuits.

The article presents cases related to hotel management in the U.S. including the case of Wert v. La Quinta Inns Inc. and Tomasello v. Franklin. In the Wert v. La Quinta Inns case, Wert claimed that the shower floor had cracked before his shower, though the real story states that the shower floor had cracked while he was having shower. In the Tomasello v. Franklin case, the plaintiff has tripped and fell at a bar, however the defendant facility has lost the surveillance videotape taken at the time of the incident.