Virtual Reference Services in a Real World.

Authors :: Tenopir, Carol
Source :: Library Journal; 7/1/2001, Vol. 126 Issue 12, p38, 2p, 1 Black and White Photograph
Publication Year :: 2001
Abstract: Provides results of a questionnaire which was given to librarians regarding remote access reference services. Description of changes in reference services as a result of remote access; How electronic resources have impacted library services; Decrease in total questions asked at reference desks; Increase in numbers of remote access users; Virtual and electronic mail reference use.