Outsourcing document supply - the BT experience.

Describes the design and implementation of an automated document request system at the BT Laboratories library, Ipswich, UK. The system allows users to enter requests for documents from their own workstations. The requests are transmitted to the British Library Document Supply Centre (BLDSC). Documents are supplied direct to the users and returned by them direcly to the BLDSC. This allows library staff to provide an efficient document delivery service without tying up staff time with routine tasks such as photocopying and filing. Looks at user reaction to the system and possible future developments. [ABSTRACT FROM AUTHOR]