Evaluating the Performance of ERP Systems in Saudi Arabian Higher Education: A Stakeholders' Perspective.

Enterprise resource planning (ERP) systems are complex and comprehensive software designed to integrate business processes and functions. Despite the difficulties and risk adopting ERP systems is expanding rapidly. Furthermore, universities make large investments in information systems (IS) expecting positive impacts (return on investment). Moreover, universities are facing serious challenges implementing a new technology. Meeting stakeholders' expectation in higher education is one of those challenges; this refers to the universities as unique organizations. Since the effectiveness of post implementation of ERP systems has become an essential indicator of success; effective selection, development and improvement of information systems requires a systematic evaluation tool. Although there are a variety of IS success evaluation studies, there is no consensus on the appropriate manner of evaluation of IS success to help organisations return on investments in information systems. Previous studies focused on information systems and user performance, but they highlight the need for more focus on ERP systems and stakeholders' performance. Despite the importance for IS evaluation, there is a lack of accepted frameworks on IS evaluation in general and ERPs in specific in higher education. This paper focuses on three information system models: Delone and McLean's IS success, Task Technology Fit (TTF) by Goodhue and End User Computing Satisfaction (EUCS) by Doll and Torkzadeh. To avoid the weakness in these three models, this paper attempts to integrate the three models to produce a new construct which has a more comprehensive view of the most important factors pertinent to evaluation of stakeholders' performance on ERP systems in higher education, combining the impact and the quality of the system. This framework will be applied at a later study the stakeholders' performance in Saudi Arabian higher education. [ABSTRACT FROM AUTHOR]