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Healthcare complaints handling systems: a comparison between Britain, Australia and Taiwan.
- Source :
- Health Services Management Research; May2011, Vol. 24 Issue 2, p91-95, 5p
- Publication Year :
- 2011
-
Abstract
- This paper explores the health care complaints handling reforms enacted in Britain, Australia and Taiwan. A documentary search for policy documents, reports and studies related to the reforms of the health care complaints handling system was conducted. A keyword search was performed within PubMed and ProQuest for the period 1985-2009 to identify relevant articles. The study found that the major difference in health care complaints handling systems between countries, is the mechanism for running a complaints system. Both Britain and Australia have attempted to incorporate patient complaints into their national quality systems. Their intention was to set up mechanisms to create an effective bridge, at a national policy level, between the patient complaints management system and the quality management system. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 09514848
- Volume :
- 24
- Issue :
- 2
- Database :
- Complementary Index
- Journal :
- Health Services Management Research
- Publication Type :
- Academic Journal
- Accession number :
- 60572687
- Full Text :
- https://doi.org/10.1258/hsmr.2011.011003