The Effect of Brand Community and Relationship Quality on Product Knowledge and Brand Loyalty.

This research investigated relationship among community identification, community trust, community commitment, moral responsibility, relationship quality, product knowledge and brand loyalty. A Survey was adopted to study two communities of Mitsubishi SAVRIN Motors. Results were: (1) Brand communities were set up sequentially. Community identity should be set up first, and then community trust and commitment would appear. While community trust and commitment well developed, moral responsibility would emerge. (2) Both the relationship of moral responsibility and product knowledge and that of moral responsibility and brand loyalty showed significant. (3) Relationship quality, product knowledge, brand loyalty and brand recommendation showed a significant relationship. [ABSTRACT FROM AUTHOR]