Intellectual capital models in Spanish public sector.

Purpose – The purpose of this paper is to provide assistance to public organizations in the process of developing their ability to identify, measure and manage their intangible assets. Design/methodology/approach – A review of the most important intellectual capital management initiatives at Spanish public organizations is realized. Findings – The paper shows the importance of intellectual capital approaches as instruments to face the new challenges in public sector. The experience gained from the case studies provides a practical help to public organizations to develop means to identify, measure and manage their intangible assets. Practical implications – The study provides a basis to understand how Spanish public organizations are measuring and managing their intellectual capital. In this sense, the first step would be the definition and diffusion of the organization's strategic objectives. Then, critical intangibles related to these objectives should be identified. Afterwards, a set of indicators is defined and developed for each intangible. Originality/value – Public managers work with intangible concepts, although there is not always a methodology available that systematizes their identification, measurement and presentation. To deal with this problem, it is considered fundamental to know which initiatives have been carried out in Spain in relation to models of intellectual capital management for public organizations. [ABSTRACT FROM AUTHOR]