Ethnicity and Social Class in the Delivery of Services.

The article examines a federally funded guidance clinic to determine its treatment for lower classes and minorities. It was found that this clinic provides treatment without bias in all groups, regardless of ethnicity, education, or occupation. Its nondiscriminatory policy in the selection and treatment of those belonging to ethnic and social classes is undermined by its complex intake procedures and long waiting lists. About 49 percent of clients requesting services was never seen by the clinic.