Are you hearing enough employee concerns?

It looks like there's no solution. A supervisor unjustly gives a poor performance rating and threatens a worker with termination. The employee feels he's been wrongly criticized but worries that if he goes over the supervisor's head to complain, he will lose in the final confrontation. He fears that personnel will listen only to the supervisor and he sees no way out. Ultimately, the situation becomes too much, and finally, in frustration the employee quits. Not all employees are treated unjustly and not all supervisors are unjust, but in too many companies, the authors maintain, nonunion employees feel they have no safe, credible, and accessible route to take to have their concerns and complaints heard. The authors describe what nonunion employees go through when they don't have secure complaint channels and then discuss the structures and functions that best protect the rights of employees and managers while dealing with conflicts. [ABSTRACT FROM AUTHOR]