Cite
Beyond customer satisfaction. Supporting organisational change through Service Design. A case study in the insurance industry.
MLA
Iriarte, Ion, et al. “Beyond Customer Satisfaction. Supporting Organisational Change through Service Design. A Case Study in the Insurance Industry.” Design Journal, vol. 20, Sept. 2017, pp. S424–34. EBSCOhost, https://doi.org/10.1080/14606925.2017.1352950.
APA
Iriarte, I., Alberdi, A., Urrutia, E., & Justel, D. (2017). Beyond customer satisfaction. Supporting organisational change through Service Design. A case study in the insurance industry. Design Journal, 20, S424–S434. https://doi.org/10.1080/14606925.2017.1352950
Chicago
Iriarte, Ion, Alazne Alberdi, Elisabeth Urrutia, and Daniel Justel. 2017. “Beyond Customer Satisfaction. Supporting Organisational Change through Service Design. A Case Study in the Insurance Industry.” Design Journal 20 (September): S424–34. doi:10.1080/14606925.2017.1352950.