Learning Process in Improving the Quality of Learning in Education Environment.

Stakeholder satisfaction with the supply chain management system is an important factor in improving the performance of the undergraduate program in management in the Faculty of Economics and Business, Udayana University in Indonesia. Complaints submitted by stakeholders including students, alumni, and users of graduates / professional fields are an improvement for the Bachelor of Management Program to continue to improve in order to improve service performance with a planned design and system that implements the SCM strategy. This study aims to explain stakeholder satisfaction with the services of the S1 Management Study Program FEB Udayana University. The research was conducted at the Bachelor of Management Study Program, Faculty of Economics and Business, Udayana University. The sample consisted of 289 students, 116 alumni, 53 people and 17 users of graduates / professional fields in the world of work. The data technique uses a questionnaire and the sample is taken using non-probability sampling, namely the ease of sampling using the sample taken to obtain data. The data analysis technique used a Cartesian Diagram (Interest-Performance Matrix). The results of this study indicate that stakeholders are satisfied with the service quality of the undergraduate program in the management of FEB Udayana University, where the level of conformity (comparison between performance and interest) of students is 83.19%, alumni 87.74%, lecturers 87.67% and users. 99.05% graduates. The Cartesian Diagram shows the four stakeholders, most of the research variables show satisfaction in the dimensions of service quality, but there are several variables that are not satisfied, especially for the physical facilities and facilities and infrastructure on the Bukit Campus. The implication of this research result is important for the Faculty to implement the SCM strategy system and pay attention to the physical facilities and infrastructure at the Bukit Jimbaran Campus. [ABSTRACT FROM AUTHOR]