Multi-Criteria Decision System for the Selection of A Freight Forwarder Using AHP.

Supply chain management is critical for any organization. To improve the performance of a firm's supply chain, it is important to have a freight forwarder evaluation process in place. This paper develops an analytical hierarchy process (AHP) methodology to perform a multi-criteria evaluation of freight forwarders. It analyzes different criteria that would be employed in the evaluation and selection of forwarders. The problem of choosing the best freight forwarder is evaluated in terms of quality of service, specialized service, network, competitive price, information and technology, and sustainability. A total of fourteen sub-criteria are considered including quality of service, network, information and technology, and sustainability. The study revealed that specialized service is the most important criterion with a weight of 54.3% followed by quality of service, competitive price, information and technology, network, and sustainability. Proven experience is the most important sub-criterion with overall weight of 36.2% followed by knowing the regulations with overall weight of 18.1%. Freight forwarder B is the best option with the highest weight with respect to proven experience and knows the regulations with values of 3.62 and 1.629, respectively. [ABSTRACT FROM AUTHOR]