Technology Integration In The Workplace: A Global Study.

The use of technology in the workplace augments business operations. It imparts effective customer relations and generally improves business performance. This paper aims to describe technology integration in the workplace. Specifically, it presents the prevalence of technology in the workplace regarding internet connectivity and internet satisfaction, digital platforms implemented, and means of communication used. This paper also presents the significant relationships between technology integration and continent, country's income level, company type, company form, and company size. A total of 5,379 responses were analysed from 36 countries. The Marcial-Launer Digital Trust in the Workplace questionnaire was used. Results show that Wi-Fi is the most utilized connection in all continents. Internet satisfaction yields an overall mean of 3.13. Social networking sites are the most utilized digital platform in the world. Continent, income-level, company type, and company size are significantly related to internet satisfaction, utilization of digital platforms, and means of communication. It is concluded that technology integration varies in different parts of the world, affected by many interrelated factors in the country, the workplace, and the employee. [ABSTRACT FROM AUTHOR]